General Terms & Conditions

Welcome to 3Dfilamenta.com, a Marketplace and online sales platform owned and operated by Tradecore Limited, a company organized and existing under the laws of Hong Kong  as hobby company with issued invoice/freight forwarding by SHENZHEN HYPERON SCM CO., LTD.

At 3Dfilamenta it is easy, safe and pleasant to shop. As a marketplace with multiple sellers, we can offer a wide range of products and services associate with additive manufacturing.
3Dfilamenta Marketplace facilitates B2C (business to customer) and C2C (customer to customer) retail by providing a sales platform for small, medium, big businesses and individual sellers.

In this T&Cs (Terms & Conditions) sellers may from time to time be referred as Sellers and 3Dfilamenta as 3Dfilamenta Marketplace, we or 3Dfilamenta.com.

By using, visiting or shopping at 3Dfilamenta.com and all its subdomains, you agree to be bound by this Terms and Conditions and its policies. Not in circumstances are you obligated to agree on any sellers “private terms of conditions” if any.

3Dfilamenta reserves the right to make changes to the 3Dfilamenta website and its Conditions of Use and Legal Notices if any at any time. Each time you shop using 3Dfilamenta Marketplace, you should visit and review the latest Conditions of Use, any Legal Notices and Privacy Policy since it may change from time to time.

3Dfilamenta Marketplace consist of multiple individual sellers from all over the world. When you shop at 3Dfilamenta Marketplace, it means you are buying and sending to one or many individual sellers. There will be no fund transactions between 3Dfilamenta and the buyer. 3Dfilamenta are a Marketplace and not an individual online shop. If you have disputes with any sellers at 3Dfilamenta, you acknowledge that the disputes must be solved between you as a consumer and the individual seller. If either part are breaking any policy we have the rights to ban, close or delete the users account. Any serious crime may be reported to such organization dealing with such action.

Products and services sold through 3Dfilamenta Marketplace sales platform comes from different sellers. Sellers can be registered business or individual private person.

All deliveries are shipped directly from respective sellers.



Index

General Terms & Conditions of Use

User Privacy Security Policy

Payment Security

Warranty Policy

Sellers Policy

Return Refund and Withdrawal Policy

Delivery Policy

Shipping Cost Policy

Pricing Policy

Tax Policy & Import Duties

Errors on the Site

Using Promotional Codes

Your Account and Termination of Use

Force Majeure

Intellectual Property Rights and Import Regulations

Creative Commons License

General Law

Liability Policy

Third-Party Links

Reviews and Comments

Currency Policy



User Privacy Security Policy

3Dfilamenta is committed to protect your privacy. By using 3Dfilamenta.com (including its subdomains) or by purchasing products or services from the site, you agree to be bound by this User Privacy Security Policy.

3Dfilamenta guarantee to never give out your personal information or email address to third parties unless special circumstances exist, such as that the police, prosecutors or similar requests data.  When you however buy from sellers at 3Dfilamenta, your personal information will get submitted to the specific seller you buy from. Sellers are indeed also obligated to follow the User Privacy Security Policy, which means the sellers will have no rights to give out your personal information to third parties unless special circumstances exist.

You have the right to get the information we have stored about you and if you think it is incorrect or irrelevant, you can request correction or removal from our customer database. If so, please contact 3Dfilamenta customer service.



Payment Security

To guarantee you a strong SSL (Secure Socket Layer) payment security and best customer service when making a credit card transaction or any bank payment, we have chosen to include payment options such as PayPal and Bank Wire transfer.
As 3Dfilamenta provides different payment option it is however up to the seller to decide which payment method to use in their store. Some seller may only accept payment with Bank Wire transfer while others will have both Bank Wire transfer and PayPal.



Warranty Policy

Sellers selling at 3Dfilamenta must agree to the “Sellers Terms and Conditions” before they can start selling. This mean that any purchase made from 3Dfilamenta will guarantee you that the goods you receive are free from defects upon delivery. Should you receive damaged goods, please contact the specific seller you bought from and describe in detail what the error is about. You have the rights to minimum 6 month of warranty on all products and services from the seller from the day of your purchase. Contact the specific seller if you need to claim warranty! Please provide, order number, pictures and descriptions of the error.

If your product is a branded electrical device and you requests for technical service and support, you should firstly contact the specific seller you bought from for customer service. If the seller cannot help you with the issue, please try contact the manufacturer of the product directly in accordance with the terms and conditions of any warranty provided by the manufacturer. Information regarding technical service and support is generally included in the materials shipped with the products or is available through the manufacturer’s homepage/3Dfilamentas product page for the unique product if any.



Sellers Policy

Sellers listed on 3Dfilamenta are limited to follow and agree on 3Dfilamenta´s “Sellers Terms and Conditions” before being able to open a store and start selling. This means all sellers listed on 3Dfilamenta Marketplace must follow all rules as described in the “Sellers T&Cs”, or the result will be immediately closure or ban of the sellers account.

By purchasing and accepting this "Terms and Conditions of Use" you understand that there are both individual sellers (have no business registered) and business sellers (have business registered) at 3Dfilamenta Marketplace.



Return Refund and Withdrawal Policy

Sales made through the 3Dfilamenta´s website are subject to Return and Withdrawal Policy. This means all sellers will offer 14 days (from the day you put the purchase order) for you to decide if you want to return the order. You as the consumer and customer, is however, responsible for the full shipping cost and packaging of the goods when returning the goods, unless seller stated that return fee is free.

Any claims for DOA (Dead on Arrival), missing parts or damage must be reported within 48 hours of receipt of goods according to the tracking info. There will be no exceptions to this policy, making statements like 'I just noticed it', or 'I just now opened the item' or 'I didn't notice it earlier' or 'I didn't know', or 'I was on vacation/out of town' will not change the enforcement of this policy.

If you want to use the return policy, please email your seller and provide reasons on why you want to return the item and follow the sellers’ instructions. The seller may then give you a unique RMA number (Return Merchandise Authorization Number) unless other stated. Return the goods including the original box well packaged along with the receipt and a note with the unique RMA number.
If refund is granted by seller, you will be refunded from your seller within 30 days from the day your refund got approved
, this according to “Sellers Terms and Conditions”.

Please be advised that the return right and refund rights do not include used products, product that have been opened from original product box or consumable materials. Neither is services  digital models returnable or refundable unless seller agree on that.

Be aware that sellers only refund the cost for the products, this mean the seller do not refund freight cost back and forth, neither do the seller refund changes in currency rates and import duties fee or any unexpected fees. 

If you return products that is not located in your country, and seller are forced to pay import duty, the seller may charge you for the import duty, your best bet before returning is to make an agreement with the seller about this.

If the goods is damaged upon arrival and caused by your local freight carrier/postman, the item is not subjected for refund, in this case you need to make a complaint to the carrier that delivered your order and also ask the seller you bought from for help such as providing necessary information if any.



Delivery Policy

Sellers will issue your order as soon as the sellers receive your payment.

If you order from different sellers your delivery time may vary as different sellers is located in different locations and have different logistic system. In order to get the most correct shipping time, please check out and choose the freight carrier the specific seller is offering, alternative go to the sellers “about us” page where there may be some information about this. If you only want to shop from sellers in your country, you can do that by choosing “Shop by Sellers/Locations” and choose your country.

The table below illustrate normal shipping time for most sellers (assuming package is ready for shipment). Keep in mind the table below is just an example. The most correct shipping time can be viewed when you checkout with the product in the shipping section. Seller may also have a more detailed information on their "about us" page.

 Buyers location

Express Shipping

Post Package

Boat/Economy Air Post Package

In your Country

1-2 working days

3-5 working days (express)

N/A

Outside your Country

4-7 working days.

14-30 days (slow package)

30-60 days

 

Order from different sellers will result in different delivery time and import duty may occur if you buy from a seller located in another country than yours.

Example 1: John in USA buys three products, one product from Italy, one product from USA and another one from China. John adds all products to the basket and check-out. The system auto-calculate the fee and John in this case need to pay freight cost to each seller from each country.
Since two of the sellers is located outside of USA, John needs to pay import duty (if any) for the products. John need to pay the import duty fee once the packages arrives in his country; one time import duty payment for the Italy package and another one for the China package. During this stage it took 3 days to get the packages from USA, 6 days to get the package from Italy and 5 days to get the package from China.

Example 2: John in USA buys three products, all products comes from three different sellers in USA. John adds all products to the basket and check-out. The system auto-calculate the fee and John in this case need to pay freight cost to each seller. John do not need to pay any more fee since the seller is located and send the packages from USA.

Most sellers at 3Dfilamenta ships international, if you are unsure please email respective seller for further information. You can easily see thee estimated shipping cost and if the seller ships to your location by using the “estimate shipping cost” function on the product page or at checkout. If the seller do not ship to your location a message will state that.

In some cases, whereas different post office/ logistic company/ freight forwarder cannot deliver, you agree that the sellers have no choice but to cancel your order. This normally happens in islands or remote cities. 
You will get your money back from the specific seller if this happens.

For international orders, please be aware if your country allows the entry of the product you want to buy, as neither 3Dfilamenta nor any sellers at 3Dfilamenta are responsible if customs rejects the package during shipment. This also apply if you reject the package during shipment due to import duties and VAT or any other reasons.



Shipping Cost Policy

Shipping cost will vary for different delivery destinations and different sellers and it is each seller’s responsibility to set the shipping cost. By buying from 3Dfilamenta sellers will offering you different shipping method and shipping rates according to market level.
If you notice seller do not ship to your destination, you can email the specific seller asking them to establish shipping cost for your delivery destination.

If you buy products from different sellers, please note that you need to pay shipping cost for each seller. We recommend you to buy from the same seller if possible to save shipping cost.

To view shipping cost for your product, please add the product to the check-out cart by clicking the “Add to cart button” and follow the checkout process. Under the checkout process you can choose delivery address, after that you will see the different shipping cost. You can also directly in the product page see the estimated shipping cost without checkout.



Pricing Policy

All prices at 3Dfilamenta are decided and set by respective sellers, but should be according to market prices. Prices and offers are subjected to change depending on season.

3Dfilamenta Marketplace uses USD as base price and is the value all sellers need to use when they set the prices for their products. Other values are reference costs, and the reference may change from time to time depending on the actual rates. We have the right to change the rates according to market level.
In some cases sellers have set specific prices for your country, if you want to see that price and pay that specific price you need to change from USD to your local currency.



Tax Policy & Import Duties

All prices at 3Dfilamenta are displayed including tax, it is however up to the seller to include tax or not.
You are responsible for paying any governmental taxes and import duties on your purchases. 3Dfilamenta and its sellers will automatically charge and withhold any applicable tax that it deems is required in any applicable jurisdictions.

Product displayed at the Marketplace can have the following tax setting:

- If seller´s business are located in country X then all buyers from country X need to pay X sales-tax. Others are not obligated to.

- If seller´s business are located in a country that is part of European Union, then all buyers from a European Union should pay X sales-tax. Others are not obligated to.

- All buyers need buy sales tax no matter where they live.

- No sales tax is needed no matter where they live.



Errors on the Site

Prices and availability of products showed on the website are subject to change without notice. All Errors if any on the site will be corrected, and 3Dfilamenta and its sellers reserves the right to revoke ANY stated offer and correct any errors, omissions or inaccuracies including after an order has been submitted. This also applies to all orders regardless of whether it has been confirmed and your credit card charged.



Using Promotional Codes

Promotional Codes and digital coupons will only be charged upon placing an order. Promotional codes may be given out as a campaign with an expiration date.
Digital Coupon can either be bought or gained through refund. Promotional Codes and Digital Coupons will always have an expiration date.  Digital Coupon cannot be replaced if it is lost, deleted, stolen, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.



Your Account and Termination of Use

Parts of the site may require you to sign up for an account. By establishing an account, you are responsible for maintain your account such as updating username, password, email and confidential information about yourself. You also agree on taking responsibility for all activities that occurs under your account, username or password. By creating your own account, you agree to notify 3Dfilamenta immediately of any unauthorized use of your account.

By using the website, you have the rights to use your own account, meaning you may not use anyone else’s account, username or password at any time. 
You agree to provide 3Dfilamenta with accurate, current and complete information about yourself, your billing information and delivery address as prompted in the registration process. 

3Dfilamenta may, in its sole discretion, delete your account or your use of the 3Dfilamenta website at any time. You are personally liable for any orders made or charges that you incur prior to termination. 3Dfilamenta reserves the full right to change, discontinue or suspend all or any aspects of the 3Dfilamenta website at any time without prior notice.



Force Majeure

Force majeure is a legal term that means that there are circumstances that can release 3Dfilamenta and its sellers from the contract. These circumstances include war, warlike events, civil war, revolution, insurrection, hacker attacks, government action, strikes, lockouts, bad weather, blockades or similar events.



Intellectual Property Rights and Import Regulations Policy

There are many products and services available on 3Dfilamenta and listings are constantly being changed and updated. 
Sellers and buyers are located in various parts of the world. Because of this, it is not practical for us to verify whether any of the products purchased may conflict with local exclusive distribution rights or violation of local law, including product safety and other regulations. It is however our policy to inform you about this before making a purchase.

To always improve ourselves, 3Dfilamenta makes every effort to ensure that all products sold by sellers are genuine and legitimate. However, Import and sale of certain of the products offered on the site may not be permitted in all countries as a result of local custom regulation, trademarks rights, local copyright and other local laws. This indicates that products available on the site may not harmonize to product safety or other regulations in all countries. By making a purchase through the website, you agree that the product you purchased may not follow your local laws and the import of the product complies with the laws of the country to which you have requested 3Dfilamenta and its sellers to ship the product and agree that you will be considered fully the “sole importer” and “initial distributor” of the product to such country for all purposes, including copyright, customs regulation, local laws regulations, trademark laws and product safety laws.

You agree that 3Dfilamenta’s role is limited and in no event will any 3Dfilamenta party be responsible for any liability arising under the laws of any country other than where 3Dfilamenta company is registered, in this case Hong Kong Special Administrative Region for any reason, including the import and sale of products available on the site, customs hold, customs regulation, trademark laws, detentions and seizures and product safety laws. This agreement also includes all 3Dfilamentas sellers.

By purchasing a product through the site, buyers outside of seller’s country authorize 3Dfilamenta´s sellers to make arrangements for clearance of customs on their behalf for the products they have ordered.



Creative Commons License

You are allowed to buy or download any free design offered by seller on the webpage. Upon receiving the design you are bound to the Creative Common License that the seller have stated on the product page. If no Creative Common License is displayed on the product page then the design will auto default to the license CC BY-NC (Creative Commons Attribution Non-commercial).This means that the author allow others to use, distribute, redo, modify and build upon the authors work, but the work must not be used for commercial purposes. If the work is used for commercial purposes then the author must be stated.

You can read more about the different licenses here: http://creativecommons.org/licenses



General Law

3Dfilamenta is operated  as a hobby business and should treated as one. by Tradecore Limited within the Hong Kong Special Administrative Zone. This means that 3Dfilamenta is not intended to be obedient to the laws or jurisdiction of any state, country or territory other than that of the Hong Kong Special Administrative Zone. By visiting the site, you agree that only the laws of the Hong Kong Special Administrative Zone will govern these Terms of Use and any dispute of any sort that might arise between you and 3Dfilamenta or any other 3Dfilamenta Party.

The general law statement above also applies to all 3Dfilamentas sellers whereas all laws will only be valid in the country the sellers business is registered.



Liability Policy

3Dfilamenta Marketplace serve as a third party sales platform meaning we are not in any way liable for the product or services our seller are offering. Neither are we liable for any transaction between the seller and the buyer, this includes refund, currency differences and unexpected funds.
Sellers are however liable between the transaction between the seller and the buyer and further liable to follow the “Seller Terms & Condition” at 3Dfilamenta Marketplace.
Sellers are liable for all items/services offered by them.



Third-Party Links

3Dfilamenta may contain links to other internet websites, and it is our responsibility to keep the external links as clean as possible. However, this website is not responsible for examining, tracking or evaluating the offerings of any of the businesses that may occur outside of 3Dfilamenta. This includes individuals operating such websites or the content of such websites.  No 3Dfilamenta party assumes any responsibility or liability for the actions, products or content of any of these external third-party sites. You should carefully review the privacy statements and other conditions of use set forth in such websites.



Reviews and Comments

Anything that you submit or post to the website and/or provide 3dfilamenta.com will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to 3dfilamenta.com without charge and 3dfilamenta.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, lease, perform, transmit, adapt, sell, create derivative works from such submissions by any means and in any form, to translate, disassemble, modify, reverse-engineer, or decompile such submissions. All Submissions shall automatically become the sole and exclusive property of 3dfilamenta.com and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by 3dfilamenta.com in the future.

You warrant that your Submissions/Posts, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. 3dfilamenta.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.

In addition to the rights applicable to any submission, when you post comments or reviews to the site, you also grant 3dfilamenta.com the right to use the name or user id that you submit with. That is any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by 3dfilamenta will not infringe upon or violate the rights of any third party. You must not use false e-mail addresses, pretend to be someone other than yourself, or otherwise mislead 3dfilamenta.com or third parties as to the origin of any Submissions or Content. 3dfilamenta Marketplace may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.  You must not upload or publish through this site any information, content or other material that (1) is libelous, defamatory, threatening, indecent, pornographic, obscene or could give rise to any civil or criminal liability under Hong Kong or international law; or (2) violates or infringes the copyrights, patents, trademarks, trade secrets, service marks, or other proprietary rights of any person; (3) includes any viruses, bugs, worms, Trojan horses, trap doors, or other harmful code or properties.



Currency Policy

Payment made in any currency other than in USD may be converted to USD at the exchange rate decided by your credit card issuer or bank. These exchange rates may include an amount payable to your bank or the credit card issuer, which may result in the actual price paid being a bit higher than the posted price.
The reference currency function on the 3Dfilamenta webpage allows users to choose a “Reference Currency” function. This function make it available to see how much the price is for another currency than the original price stated. The functions are computed at the approximate exchange rates available from time to time for retail transactions. This means the price may vary from once in a while, but within market level.
At times sellers may have specific prices for specific countries and currency, it is your responsibility to change to the correct currency when checkout to get that specific price. It is also worth to mention that 3Dfilamenta is not a bank or a currency dealer. This means 3Dfilamenta makes no representation or warranty that the price shown in the site represent actual price when the customer make an actual transaction.

AGAIN, NO REFUNDS WILL BE MADE TO CUSTOMERS RESULTING FROM CHANGES IN CURRENCY RATES, IMPORT DUTIES FEE OR SHIPPING COST.

AGAIN, 3DFILAMENTA MARKETPLACE IS NOT AN INDIVIDUAL SHOP, WE ARE NOT LIABLE TO ANY PRODUCT OR SERVICES SOLD OR TRANSACTION BETWEEN BUYER AND SELLER.

“End of 3Dfilamenta's General Conditions of Use”